Terms and Conditions

For the purpose of using online shopping services provided by Pias Intercosmex (Hong Kong) Co., Ltd. (referred to collectively as “Pias”, “we”, “our” or “us”) for purchasing products under IMJU (the brand name referred below as “IMJU”) on https://imju.hk (the “Site”), you will need to register an account. In doing so and in your access and use of the Site, you agree to (where necessary) provide us with accurate, updated, and complete information of yourself in all respects for such purpose. By registering the online account, you fully agree to the Terms and Conditions hereinafter. You further consent to the Privacy Policy for the Site how we collect, use and disclose your personal data. IMJU is committed to complying with the requirements under the Personal Data (Privacy) Ordinance, Chapter 486 of the laws of Hong Kong.

Generally, we would not ask you for your account’s password either in written format (via email or otherwise), in person or on the phone. In using the Site, you are responsible for: (i) safeguarding any passwords associated with your use of the account and our Services, and (ii) all use of our Services under your account. Please take reasonable care in protecting access to your account from any unauthorized use. If you become aware of or suspect any unauthorized use of your account or suspect any other security incident related to your account, please contact our customer service via [email protected] or 3607 9692 (Monday to Friday 10am-6pm excluding any public holidays) immediately.

IMJU reserves the right to amend or withdraw any content on the Site at any time without any notice. IMJU shall not be liable for any breakdown or temporary unavailability of the Site at any time and for any period for whatsoever reason(s).

By placing orders on the Site, you are (i) offering to purchase a product, (ii) representing that you are of legal age to form a binding contract, and (iii) representing that all information you provide to us in connection with such order is true and accurate and you are an authorized user of the payment method provided. The receipt by you of an order confirmation does not constitute our acceptance of an order or any promise concerning your offer. Any time after receiving your order we retain the sole and absolute right to accept, refuse, or modify any order request made by you. If your order is acceptable by us, a contract shall be deemed concluded when we send you an email to confirm that the goods under your order have been shipped from our shipping location.

IMJU will endeavor to ensure that content and the product descriptions on the Site are as accurate and complete as possible. Despite our efforts, however, any content and/or product information on the Site may occasionally be inaccurate, incomplete or out-of-date. We therefore do not warrant the accuracy or completeness of the information of this Site. If you later feel that a purchased product does not match under the description in this Site, please contact our customer service via [email protected] or 3607 9692 (Monday to Friday 10am-6pm excluding any public holidays).

Prices are shown on the Site in Hong Kong Dollars (HK$) only.

The prices of the products will be as stipulated in the Site except in the case of obvious error. Although we make every effort to ensure that all prices appearing on the Site are accurate, errors may occur and we reserve our right to rectify them. If we discover an error in the price of any products that you have ordered, we will inform you as soon as possible and offer you the option of confirming your order at the correct price or cancelling it. If we are unable to reach you, the order will be deemed cancelled.

For the avoidance of doubt, IMJU reserves the right to adjust its prices on the Site from time to time without any prior notice to you.

IMJU places utmost importance on the security of online transaction. The Site employs Secure Socket Layer (SSL) encryption technology, the most advanced consumer online security technique to date, which will encode your information when you place an order online. You can be assured that your order will be placed in a safe and secure manner. We have used reputable encryption software. If you wish to learn more about SSL encryption software, please visit here for your reference. In order for encryption to take place, your browser must have the SSL protocol. The browsers that have this software include but not limited to the following:

AOL 5.0 and higher
Internet Explorer 5.0 and higher
Mozilla Firefox
Netscape 6.0 (Windows only)
Safari
Google Chrome

Please contact our customer service via [email protected] or 3607 9692 (Monday to Friday 10am-6pm excluding any public holidays).

Orders are processed and shipped on business days only (Monday through Friday, excluding Saturdays, Sundays and any Public Holidays).

Orders placed on Saturdays, Sundays or any Public Holidays will be processed the following business day

Standard Delivery orders are processed within 3 – 5 business days.

Orders are shipped to areas within Hong Kong region only.

At the moment, we are unable to accept orders to be shipped to addresses outside Hong Kong region.

We will try our most commercially reasonable effort to meet the estimated processing time as above but we cannot guarantee that such estimate can be met and we shall not be liable for any delay.

Our policy stipulates that the quantity of any single product item must not be greater than 10 in any given order. If you have any queries, please Contact Us and we will be happy to provide assistance.

The status of your most recent orders is available for checking on the Site. Please login to “My Account” and view the order status. You may also reach us via [email protected] or call 3607 9692 (Monday to Friday 10am – 6pm excluding any public holidays).

If you wish to track the status of the shipment, please visit the carrier’s website or contact their customer service directly.

Once we start processing your order, we regret that no change or cancellation can be made. If you would like to cancel an online order after placing it, please contact our customer service via [email protected] or 3607 9692 (Monday to Friday 10am-6pm excluding any public holidays) as soon as possible. We may or may not cancel your order and our decision shall be final and conclusive.

Occasionally, orders or parts of an order are cancelled for various reasons. Some reasons are:

• Unavailability of item(s)
• Difficulty in processing your payment information
• Cannot ship to the address provided
• A duplicate order was placed
• Upon customer request
• Purchase limits have been exceeded

If your order is cancelled, we will notify you of the cancellation by means of email notification and arrange a refund accordingly. If you have any queries about a cancelled order, please contact our customer service via [email protected] or 3607 9692 (Monday to Friday 10am-6pm excluding any public holidays)

In the unfortunate event that you cannot locate the package when the tracking information confirms delivery, we suggest you

1.Check with neighbours and family members

2.Look around the delivery location

3.Get in touch with the shipping company directly

Unless otherwise mentioned (e.g. specifically listed promotions on the Site), the following delivery policy is applicable to orders made on the Site.

Complimentary shipping for each purchase of HK$200 or above.

Delivery fee will be borne by customer with order below HK$200.

Standard Delivery Service is offered to delivery addresses of Hong Kong region only

Standard Delivery Service is available within Hong Kong Island, Kowloon, New Territories, Outlying Islands. This service is NOT available in specified areas, including but not limited to: Big Wave Bay, Lo Wu, Tai O Island, Siu Ho Wan and Po Toi Islands.

No Delivery Service will be made outside of Hong Kong region.

We do NOT accept P.O Box as delivery address.

Orders will be delivered to the address provided by customer when placing their order. An order can be delivered to one address only. If you wish to have the items of one order to be sent to multiple addresses, you will need to place a separate order for each address.

We will try our most commercially reasonable effort to meet the estimated delivery time set out in below but we cannot guarantee that such estimate can be met and shall not be liable for any delay.

Your parcel will be ready for shipping in 7 business days upon confirmation of payment. This is for reference only as the actual situation might vary depending on stock availability.

Under normal circumstances, you will be able to receive your order in 3-5 business days after the parcel is ready. Please allow extra time for delivery to remote areas. It could take 3-5 business days for the parcel to arrive at the shipping address.

Delivery service is not available on Saturdays, Sundays and Public Holidays.

IMJU reserves the right to amend or change the above Outlying Islands Delivery Schedule at any time as it deems appropriate without a prior notice to you.

Once the order is shipped out, you will receive an email included the information for the tracking. If you wish to track the status of the shipment, please visit the carrier’s company website or contact their customer service directly.

If you need to make changes to the delivery address after the order is shipped out, please contact the customer service of carrier’s company directly for such arrangement. All expenses arising from the change shall be borne by the customer.

In case the parcel cannot be successfully delivered due to customer’s personal reasons, please contact them directly to make further arrangements. After multiple failed delivery attempts, your order might risk being cancelled and not refunded.

IMJU shall not be liable or responsible for any failure to perform, or delay in performance of, any of IMJU’s obligations under a contract that is caused by events outside IMJU’s reasonable control.

Such an event includes any act, event, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:

1. Strikes, lock-outs or other industrial action
2. Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether war declared or not) or threat or preparation for war.
3. Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster
4. Delay caused by any third party in the use of railways, shipping, aircraft, motor transport, or other means of public or private transport
5. Delay or any disruption of services due to the use of public or private telecommunication networks
6. The acts, decrees, legislation, regulations or restrictions of any government.

IMJU’s performance under any contract is deemed to be suspended for the period that the abovementioned event continues, and IMJU will have an extension of time for performance for the duration of that period.

We accept payments made by:

Stripe (Visa/MasterCard/American Express/Discover/JCB/Union Pay)

Direct bank transfer

For your security, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria.

No refund/ exchange is allowed under any circumstances.

The Terms and Conditions shall be read together with the Privacy Policy. It is your responsibility to read, understand and comply with the Terms and Conditions during your access and use of the Site. IMJU reserves the right to make changes to the Site or any part of the Terms and Conditions at any time without any notice to you. Please visit this page from time to time to check for any updates or changes to any part of the Terms and Conditions including the Privacy Policy.

IMJU warrants that any product(s) purchased from us through the Site is of satisfactory quality.

IMJU’s liability in connection with any product(s) purchased through the Site is strictly limited to the purchase price of the Product(s). IMJU accepts no liability for any loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings, loss of data, waste of management or office time or for any indirect or consequential loss or damage of any kind however arising and whether caused by tort (including negligence) breach of contract or otherwise, even if foreseeable.

All activities undertaken under your account, whether by you or anyone else with or without your consent, are your sole responsibility. You agree to fully indemnify and hold us, Pias Intercosmex (Hong Kong) Co., Ltd. (including its officers, directors, agents, affiliates and its parent company), harmless and free from and against all liabilities, claims, expenses, damages, costs and losses (including legal fees), arising from any breach of the Terms and Conditions by you. This includes the use of the Site by any other persons using your account caused by your action or inaction.

If you have any enquiry relating to any order you purchase on/through the Site, please contact our customer service via [email protected] or 3607 9692 (Monday to Friday 10am-6pm excluding any public holidays)

The Terms and Conditions, together with the Privacy Policy, are governed by and construed in accordance with the laws of Hong Kong. The courts of Hong Kong shall have the exclusive jurisdiction in the event of any dispute or claim arising out of or in connection with the Terms and Conditions herein.